Help & FAQs
Here you’ll find answers to some of the most common questions about Resin Treasures. If you can’t find what you’re looking for, please contact us.
- How do I place an order? – Browse our shop, select your items, add to basket, and checkout using your preferred payment method.
- Can I change my order after placing it? – Unfortunately, once an order is submitted we cannot guarantee changes. Please contact us immediately if you need adjustments.
- Do you offer gift wrapping? – Yes! You can select gift wrapping at checkout for an additional fee.
- What delivery options are available? – See our Delivery Info page for full details and costs.
- How long will delivery take? – Standard delivery usually takes 2–5 business days. You will receive tracking updates.
- Can I track my order? – Yes, we provide tracking information for all deliveries via email.
- What payment methods do you accept? – We accept major debit/credit cards and PayPal.
- Is my payment information safe? – Yes, all payments are processed securely via Stripe/PayPal.
- How do I return an item? – See our Returns & Refunds page for step-by-step instructions.
- Can I return personalised items? – Only if they arrive broken or damaged.
- How long do refunds take? – Refunds are usually processed within 7 working days after we receive the returned item.
- Do you ship internationally? – Yes, please contact us for shipping costs to your country.
- Can I cancel my subscription? – Yes, unsubscribe at any time from our newsletters link.
- How can I contact customer service? – Email resintreasures5@gmail.com or use the contact form.